romo88 Privacy Policy

This page describes what we collect when you use romo88 and how we keep that data protected. We collect personal information only when necessary to verify your identity, process your payments, and settle your game outcomes. Our romo88 privacy practices follow applicable data protection law in the jurisdictions where we operate.

Your account data, payment records, and betting history remain confidential. We do not sell your information to third parties for marketing purposes. When you contact romo88 support, fund your account via DANA, e-wallet, mobile banking, or any other payment method, or participate in live-dealer games, we record what is necessary to serve you and comply with law.

Read this policy to understand what information we hold, who can access it, how long we keep it, and your rights. If you have questions about your data on romo88, our support team can explain how your information is used and stored.

What We Collect on romo88

We collect information in three categories: identity, financial, and behavioural. When you open a romo88 account, we ask for your full name, date of birth, national ID number, email, phone, and residential address. This Know-Your-Customer (KYC) data is required by law and helps us prevent fraud and money laundering.

Financial data includes your deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), transaction amounts, and withdrawal requests. We store these records to process payments, detect unusual patterns, and comply with financial reporting obligations. Behavioural data includes your login timestamps, games played, stakes placed, and outcomes. This helps us understand platform usage and prevent abuse.

romo88 Account Verification Data

How We Use Your Data on romo88

Payment Processing and Withdrawal Review

We use your financial data to process deposits and withdrawals. When you request a withdrawal, our system compares your withdrawal pattern against your account history. If a withdrawal appears unusual — for example, a large sum requested immediately after registration — we may ask for additional documentation. We retain your transaction history for seven years to comply with financial reporting requirements across supported jurisdictions.

Game Settlement and Dispute Resolution

We record your betting activity to settle outcomes according to game rules. When you play live blackjack, roulette, baccarat, Dragon Tiger, or Sic Bo, our system logs your bet, the dealer's cards or spin result, and the settlement. If you dispute an outcome, we retrieve your session data and video recording (if available) to investigate. We keep dispute records for two years.

Fraud Prevention and Security

We analyse your login patterns, payment methods, and betting behaviour to detect fraud. If we spot suspicious activity — multiple failed login attempts, payments from different countries in rapid succession, or abnormally large bets following account creation — we freeze your account pending investigation. We conduct these checks to protect both your account and our platform.

Your data on romo88 is used only to serve your account, settle your bets, and comply with law — never sold or shared for unrelated purposes.

Data Protection and Third Parties on romo88

Our romo88 Servers and Data Location

Our romo88 servers may sit outside your jurisdiction. We encrypt all data in transit and at rest using industry-standard protocols. Payment processing is handled by certified payment partners who comply with PCI DSS (Payment Card Industry Data Security Standard). These partners access only the information needed to complete a transaction — your name, amount, and transaction reference — not your full account history or ID documents.

Cookies and Tracking on romo88

We use cookies to remember your login session, language preference, and betting history on the current device. Cookies do not identify you personally; they store a session token that links to your account only if you are logged in. You can delete cookies from your browser anytime; romo88 will ask you to log in again on your next visit. We do not use third-party tracking cookies for advertising or analytics outside our platform.

Retention and Deletion on romo88

We retain your account data (name, ID, contact details) as long as your romo88 account is active. After you close your account, we keep your transaction history and verification documents for seven years to comply with financial and gaming regulations. We delete cookies and session data within 30 days of your last login if you do not log back in. If you request deletion of personal data, we remove it from our active systems but retain anonymised records for compliance.

Your Rights on romo88

You have the right to request a copy of all data we hold about you. Contact our support team with your account number; we provide a detailed report within five business days. You can also request correction of inaccurate information — for example, if your phone number is wrong, we update it immediately. If you believe we are processing your data unlawfully, you may lodge a complaint with the data protection authority in your jurisdiction.

Contact and Support

If you have privacy questions about romo88, reach out to our support team via email or live chat. We respond in Indonesian and English. Players from Surabaya, Bandung, Medan, and Semarang can contact us during standard hours; we respond within one business day. For urgent data-protection concerns, escalate your request to our compliance team, and we conduct a formal review.

Our romo88 privacy policy is designed to be clear and fair. We collect only what we need, protect it with current security practices, and give you rights over your own information. By using romo88, you consent to this policy. We update it periodically and announce material changes in advance.